What happens after you call
Eight steps, written out, including the parts most rental companies leave vague, who actually shows up, when money changes hands, and what happens when the site is not what anyone described.
The short version
You send the address, dates and headcount. We size the order against a published standard, match it to a hauler already on that route, and send an itemized written quote within four business hours. You approve it, the hauler delivers, weekly service runs on a fixed day, and pickup happens within one business day of your call.
How it works
Start to finish
- 1
You call, text or send the form with the address, the dates and the headcount
Nothing is charged and no card is collected at this stage.
- 2
Step 2
We size the order against the governing standard, the OSHA ratio for a job site, the PSAI event ratio plus the ADA cluster rule for an event, and show that arithmetic on the quote.
- 3
Step 3
We match the job to an independent Minnesota hauler already running a route near your address, because route proximity is what actually determines your delivery charge.
- 4
Step 4
You get an itemized written quote by email or text within four business hours, valid for 14 days, with delivery, each service visit and any seasonal charge on separate lines.
- 5
You approve it
Only then is anything scheduled, and only then does any deposit question arise, which in practice is limited to restroom trailers on peak summer Saturdays.
- 6
The hauler delivers, levels and stocks the unit, and confirms placement
Ask and we will tell you which company is coming before they arrive.
- 7
Step 7
Weekly service runs on a fixed route day: tank pumped, interior sanitized, consumables restocked. Job-site accounts get a dated service log on request.
- 8
You call or text when you are done
Pickup is scheduled within one business day and the final billing cycle is prorated.
Money
When you pay, and for what
Nothing is charged during quoting. The quote itself is free, itemized and valid for 14 days from issue. Billing begins when the units are delivered, and job-site placements bill on a 28-day cycle rather than a calendar month, which is why a "monthly" rate covers four service visits rather than four-and-a-third.
The charges that appear later on other people's invoices, and appear up front on ours: winter antifreeze at $15 to $45 per unit per service between roughly November and March, mileage past 30 miles at $2.50 to $4.50 per mile each way, weekend pickup premiums of $50 to $150, move-arounds, and return trips when access is blocked at $60 to $145. All of them are legitimate costs. None of them should be a surprise. Every range is published here.
Sizing
How we decide how many units you need
We do not guess, and we do not round up to pad the invoice. Job sites are sized against OSHA 29 CFR 1926.51(c): one toilet for crews of 20 or fewer, and one toilet seat plus one urinal per 40 workers on sites of 20 to 200 employees, counted against peak crew rather than average crew.
Events are sized against the PSAI planning ratios: roughly one unit per 50 guests for four hours, plus 15 to 20 percent if alcohol is served and 20 to 30 percent if food is served. On top of that, the 2010 ADA Standards require at least 5 percent of the units in each cluster to be accessible, with a minimum of one. The per-cluster wording is the part organizers most often get wrong.
That arithmetic goes on the quote in writing, which matters when a safety officer, a permit reviewer or a client asks why the number is what it is.
Answers
Process questions
The questions we get asked most, answered directly. Call if yours is not here.
Call (763) 297-5164What does it cost to get a quote?
Nothing, and no card is collected. We would rather quote a job we lose than start a relationship by making someone hand over payment details to find out a price. Every range on this site is published so you can sanity-check our number before you even call.
Who actually shows up at my site?
An independent Minnesota portable sanitation contractor, not us. We are the booking service; they own the units and drive the truck. We will name them on request on any quote. If a broker will not tell you who is actually coming to your address, that is worth noticing.
What if the site conditions turn out to be different than described?
It happens, and it is the single most common cause of a failed delivery. If the truck cannot reach the placement, the ground will not carry it, or the approach is blocked, the driver will call rather than guess. A rescheduled delivery is a return trip and is billable, which is exactly why we ask for a photo of the intended spot up front.
Can I change the order after the units are delivered?
Yes. Adding units, changing service frequency and relocating a unit on the same site are all normal mid-job changes. Move-arounds are billed per move and quoted up front rather than appearing later. On a long job with a moving work face, roadwork, utility trenching, trail projects, plan the move sequence at the start, because OSHA requires facilities within prompt reach of the active work area.
How do I end the rental?
Call or text. Pickup is scheduled within one business day and the final 28-day cycle is prorated. There is no notice period beyond that and no automatic renewal past what you agreed to. Long-term placements simply continue billing every 28 days until you tell us to stop.
Keep reading
Ready when you are
Call (763) 297-5164 or send the form. Written quote in four business hours, itemized, valid 14 days.
Written quote by email or text within 4 business hours; same-day callback on every voicemail left before 4:00pm Central.
Reviewed and updated